Improved Processes on Konga Mall
In tune with our policy of keeping you up-to-date on our ever evolving processes, as we work towards perfecting our platform. We want to ensure better services and improved processes on Konga Mall that will improve your trading experience.
Some of these changes include:
- The previous drop off center on Idowu Martins will no longer attend to merchants as a new drop off center has been provided. The new center is located on 7, Akin Olugbade Street, Off Adeola Odeku street, Victoria Island. It will operate between 8am- 5pm weekdays and 10am-3pm on Saturdays.
- In a few weeks we will be introducing the new order life cycle. The status of orders will no longer follow the New > Accepted > Shipped cycle but will be replaced with the New > Shipped cycle. This means all new orders must be “shipped” within 48 hours.
- All commission rates for all categories have been reviewed.
- All items returned or rejected by customers will be sent back to the drop- off location closest to your SellerHQ address for your pickup. Items not picked up within 5 days of receiving an SMS notification alert will be shipped to our distribution center and will be available for pickup for 10 additional days.
Once all these changes have been effected, you will once again be notified via all our communication channels.